• Manhattan Street,
    Airport Industria, Cape Town
  • +27 87 377 0280
    sales@dektatrading.co.za
  • 08:30am to 5:00pm
    Sunday Closed

FAQ’s

Frequently Ask Questions

  • 1. What products does Dekta Trading offer?

    Dekta Trading specializes in high-quality security and access control solutions, including turnstiles, barrier gates, and biometric access control systems. Our products are designed to enhance safety and streamline access management for various industries.

  • 2. Where is Dekta Trading located?

    Our offices and warehouse are located in Cape Town, South Africa. From here, we serve clients across South Africa and extend our services to the rest of Africa.

  • 3. Do you offer installation services?

    Yes, we provide professional installation services for all our products. Our team of experts ensures that your turnstiles, barrier gates, and biometric systems are installed correctly and function optimally.

  • 4. Can your products be customized to suit specific needs?

    Absolutely! We understand that every facility has unique requirements. Our products can be customized in terms of design, functionality, and integration with existing systems to meet your specific security needs.

  • 5. Do you offer maintenance and support services?

    Yes, we offer comprehensive maintenance and support services to ensure your systems remain in peak condition. Our team is available to provide troubleshooting, repairs, and regular maintenance as needed.

  • 6. What regions do you serve?

    While our base is in Cape Town, South Africa, we supply and install our products across the entire African continent. We are committed to delivering top-notch security solutions wherever you are.

  • 7. How do I request a quote?

    You can request a quote by contacting us via our website, email, or phone. Provide us with details about your requirements, and our team will prepare a customized quote for you.

  • 8. What payment methods do you accept?

    We accept various payment methods, including bank transfers, credit/debit cards, and other secure payment options. Contact us for more details.

  • 9. Do you provide warranties for your products?

    Yes, all our products come with a warranty to ensure your peace of mind. The warranty terms vary depending on the product, so feel free to ask for specific details.

  • 10. How long does delivery take?

    Delivery times depend on your location and the availability of the product. We strive to deliver as quickly as possible, and our team will provide an estimated delivery timeline when you place your order.

  • 11. Can your systems integrate with existing security infrastructure?

    Yes, our turnstiles, barrier gates, and biometric systems are designed to integrate seamlessly with most existing security infrastructure. Let us know your requirements, and we’ll ensure compatibility.

  • 12. How do I contact Dekta Trading for support?

    You can reach us via phone, email, or through the contact form on our website. Our support team is available to assist with any inquiries or issues you may have.

  • 13. Do you offer training for using your systems?

    Yes, we provide training for your staff to ensure they can operate and manage our systems effectively. This includes hands-on training and user manuals for reference.

  • 14. Are your products suitable for outdoor use?

    Yes, many of our products are designed to withstand outdoor conditions, including harsh weather. We use durable materials like stainless steel and weather-resistant coatings to ensure longevity.

  • 15. Do you ship internationally within Africa?

    Yes, we ship our products to various countries across Africa. Contact us for shipping details and costs specific to your location.

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